Payments

How do I ensure that my payment has been received by the service provider? Is there any receipt for me?
After accepting an offer you will be redirected to Pay with one of our payment options. You can pay with Paga Wallet, Interswitch or Debit (ATM) card....
Fri, 6 May, 2016 at 3:09 PM
How much do I pay for booking?
Goly does not charge you for searching a service in the Goly platform. When you book a service provider of your choice, you only pay a payment that th...
Fri, 6 May, 2016 at 5:52 PM
What is the deadline to make the payment for the service I booked?
You have to pay for a booked service within 24 hours from booking. The sooner you pay, the sooner your service provider can start working on your proj...
Fri, 27 Nov, 2015 at 4:03 PM
Is my card information secured with Goly (or who is handling the payment)?
For now, you can only pay via Paga and Interswitch in Nigeria.  To know more about Paga's security, please visit their security page. You can lear...
Fri, 6 May, 2016 at 5:56 PM
What can I do if the service is not delivered but I made the payment?
In this case, please first contact your service provider and try to resolve the situation with him/her. In case they don’t respond within 48 hours onl...
Fri, 27 Nov, 2015 at 4:05 PM
How to claim refund if I want to cancel the service I booked? Is any penalty involved in this situation?
Before you make payments to any service provider, you will be shown their cancellation policy. If they allow cancellation, it will be stated how much ...
Fri, 6 May, 2016 at 6:02 PM
How long does it take to get the money back after claiming a refund?
It will depend on the investigation time of your case. But as the problem is identified and if you are entitled to a refund, Goly will inform you when we tr...
Fri, 27 Nov, 2015 at 4:11 PM
How to claim refund if I want to cancel the service I booked? Is there any penalty involved?
Cancellation policy is determined by the service provider. Frequent cancellations will result in the account downgrade and penalty fee. In case you ...
Tue, 10 Nov, 2015 at 3:52 PM
Can I claim compensation for the unsatisfying service I had?
Please deal directly with your service provider in addressing such issue. If the service has been delivered, you can’t get a refund but you can ask fo...
Fri, 27 Nov, 2015 at 4:13 PM
Can I change my booking details (e.g time, location) after the payment has been made?
The decision is between you and the service provider. It is STRONGLY ADVISABLE to check your booking details carefully before making the payment. If y...
Fri, 27 Nov, 2015 at 4:16 PM