Goly Helper

About Goly 4

• What is Goly?
• What does it cost to use Goly?
• Is Goly available in my area?
• How do I invite friends to Goly?

Account 3

• How do I set up a Goly account?
• What if I did not receive a phone number verification code?
• How do I reset my password?

Trust & Safety 1

• How can I report possible scams or fraudulent behaviours?

Contact Us 2

• How do I contact the Goly team?
• I can't find what I'm looking for here, what should I do?

Getting Started 1

• How do I set up a Goly account?

Finding A Service 2

• What kind of services are available on Goly?
• How do I find a service on Goly?

Payments 10

• How do I ensure that my payment has been received by the service provider? Is there any receipt for me?
• How much do I pay for booking?
• What is the deadline to make the payment for the service I booked?
• Is my card information secured with Goly (or who is handling the payment)?
• What can I do if the service is not delivered but I made the payment?

View all 10

Reviews 3

• How do I leave a review?
• In what case can I report Service Provider?
• When I report a Service Provider what actions will be taken by Goly?

Booking a service 3

• How do I order the service I found on Goly?
• How to change my booking after the request has been sent?
• Can I talk directly with my service provider on phone?

Getting Started 1

• How do I set up a Goly account?

Setting Up a Shop 3

• What kind of services can I sell on Goly?
• How do I setup a shop on Goly
• How Do I Start Listing Services On Goly?

Customer Service 2

• When should I respond to a customer request?
• Where can I view my customer history?

Payments 5

• When do I get my money?
• At what percentage does Goly charge on my deals?
• Is it possible to add more bank accounts to my service?
• If my customers changed the booking details after the payment has been made, can I charge extra?
• What if I want to cancel the service after the customer has made the payment?

Reviews 3

• How do I remove a negative review?
• Are ratings and reviews public?
• Are feedbacks public?

Tips and Information 1

• What can I do to improve as a seller?

Account 4

• How do I edit my profile?
• How do I edit my description?
• How do I add or delete images from my profile?
• How do I update my location?

Piggy Bank 5

• What is Piggy Bank of Goly?
• Is it safe to use Piggy Bank?
• How can i find my customers?
• How can I edit sales or expenses?
• Can I access my sales information in piggy bank from multiple devices?

Seller Verification 1

• How do I verify my business as a Seller on Goly